• FOC Service

• Engineer response time within 3 working days (either by text or phone call)

• Phone or text response will be within 9-5.30pm, Mon-Fri and excludes Bank holiday

• Any site visit needed is within 10 working days, if over the phone support is unsuccessful

• Any parts and labour for the call out charged at normal hourly rate + parts + Vat

• Engineer may not be Spike

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 COST    F.O.C

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• Engineer response time within 1 working day (either by text or phone call)

• Phone or text response will be within 8am-8pm, Mon-Fri and excludes Bank holiday

• Any site visit needed is within   5 working days, if over the phone support is unsuccessful

• Any parts and labour for the call out charged at normal hourly rate + parts + Vat, but with the addition of a 10% discount​ 

• The Engineer maybe Spike or another available engineer

 COST    29.99 + VAT PM

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• Spike will be on his way to assist you within 24 hours if needed

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• Prices and services for VIP services are only accessible through a password-protected area.​​

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• At any time of day or night, Spike will be on his way to help you within 4 hours if needed.

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• Prices and services for VIP services are only accessible through a password-protected area.​​

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