Onsite Care Plan Terms for Wire Wizards

Onsite Care Plan Terms for Wire Wizards
This Onsite Care Plan is designed for clients seeking ongoing support for their installed systems, such as CCTV, WiFi networks, fibre optic cabling, telecoms, or Starlink setups. It ensures priority response and proactive care to maintain optimal performance, tailored to Wire Wizards' focus on cost-effective digital and networking solutions in West Sussex and surrounding areas.
1. Scope of Services
Wire Wizards agrees to provide the following onsite services:

Regular inspections (e.g., quarterly or annually, based on plan tier) of installed systems, including checking connections, signal strength, and equipment functionality.
Cleaning and torqueing of network cabling, fibre terminations, and CCTV components.
Verification of proper grounding, bonding, and compliance with current standards.
Testing for voltage, bandwidth, and performance in WiFi, telecoms, and Starlink systems.
Recommendations for upgrades or energy-saving enhancements, such as WiFi 6/7 optimizations or AI features in CCTV.
Priority scheduling for repairs or adjustments during business hours (Monday-Friday, 9 AM-5 PM).

Plan Tiers:

Basic Tier: 1 annual visit, covering essential inspections and basic troubleshooting. Ideal for standard home or small business setups.
Premium Tier: 2-4 visits per year, including additional systems like outdoor WiFi extenders or ANPR CCTV features. Tailored for larger commercial sites or properties with multiple installations.

Exclusions: This plan does not cover new installations, major upgrades, or damage from misuse, natural disasters, or unauthorized modifications.
2. Term and Renewal

The plan commences on the date of payment and lasts for 12 months.
Automatic renewal unless canceled in writing 30 days prior to expiration.
Fees: Basic Tier - £X per year; Premium Tier - £Y per year (customized based on system complexity and location).

3. Payment Terms

Full payment due upon signing or annually in advance.
Late payments incur a 5% fee after 30 days.
All fees are non-refundable, but pro-rated credits may apply for early termination due to Wire Wizards' fault.

4. Client Responsibilities

Provide safe access to the site, including any necessary permissions or equipment (e.g., ladders for high installations).
Notify Wire Wizards of any changes to the system or issues promptly.
Maintain insurance for the property and systems.

5. Liability and Warranties

Wire Wizards warrants that services will be performed in a professional manner consistent with industry standards.
No liability for indirect damages, such as loss of data or business interruption.
Disputes resolved under English law in West Sussex courts.

6. Termination

Either party may terminate with 30 days' notice.
Wire Wizards may terminate immediately for non-payment or breach.

Maintenance Contract Terms for Wire Wizards
This Maintenance Contract outlines recurring maintenance for Wire Wizards' clients, focusing on preventing downtime in networking, CCTV, and connectivity systems. It's structured to align with your emphasis on trouble-free, cost-effective solutions.
1. Scope of Work
Wire Wizards will perform maintenance services at the client's premises, including:

Scheduled visits (e.g., bi-annual or monthly) for system checks: Inspect cabling integrity, WiFi signal optimization, CCTV lens cleaning, fibre optic testing, telecom line repairs, and Starlink dish alignment.
Emergency response within 24-48 hours for critical issues (e.g., network outages).
Replacement of minor components (e.g., connectors or extenders) up to a value of £Z per visit (materials billed separately if exceeded).
Documentation of all work, including before-and-after performance reports.

Services are for systems installed or previously serviced by Wire Wizards. Custom add-ons available for multi-site properties in areas like Worthing or Arundel.
2. Duration and Schedule

Contract term: 12 months, renewable.
Maintenance schedule: Agreed upon signing, with flexibility for client needs (e.g., off-peak hours for businesses).

3. Pricing and Payment

Fixed monthly fee: £A (based on system size and visit frequency).
Additional charges for out-of-scope work at standard rates (£B/hour).
Invoices due within 14 days; payments via bank transfer or card.

4. Warranties and Guarantees

All maintenance work warranted for 90 days from completion.
If issues arise due to our workmanship, we'll rectify at no extra cost.
Excludes wear-and-tear, client alterations, or external factors like power surges.

5. Insurance and Liability

Wire Wizards carries public liability insurance up to £C.
Client must insure their property; we're not liable for consequential losses.
Force majeure events (e.g., storms affecting Starlink) excuse performance delays.

6. Termination and Disputes

Termination: 60 days' notice, or immediate for material breach.
Governing law: England and Wales.

Extended Warranty Terms for Wire Wizards
This Extended Warranty extends coverage beyond standard manufacturer warranties for Wire Wizards' installations, providing peace of mind for your CCTV, WiFi, network, fibre, telecoms, and Starlink systems. It's crafted to cover potential defects in materials or workmanship, inspired by common industry practices.
1. Coverage Details

Extends warranty for 1-5 years (client-selected) from installation date.
Covers defects in materials and workmanship for Wire Wizards-installed components (e.g., cabling, routers, cameras, or dishes).
Remedies: Repair, replacement, or refund (at our discretion) for covered items.
Performance guarantee: Systems will maintain at least 90% of original specs (e.g., bandwidth or image quality) for the first 2 years, dropping to 80% thereafter.
Includes one annual check-up to verify system health.

Exclusions: Damage from accidents, improper use, third-party modifications, or environmental factors (e.g., vandalism on CCTV).
2. Warranty Period and Activation

Starts immediately after standard warranty (typically 1 year from installation).
Proof of purchase required for claims.

3. Claim Process

Notify Wire Wizards in writing within 30 days of discovering an issue.
We'll inspect onsite (fees may apply if not covered).
Repairs completed within 14 days, subject to parts availability.

4. Fees

Cost: £D per year, prorated for partial terms.
Payable upfront; non-transferable without our consent.

5. Limitations

Total liability limited to the warranty fee paid.
No coverage for consequential damages (e.g., lost connectivity during downtime).
Void if system is relocated without our involvement.

6. General Terms

Assignable only with Wire Wizards' approval.
Governed by UK law; disputes in West Sussex jurisdiction.

These terms can be customized further with specific pricing (£X, £Y, etc.) based on your quotes. Recommend consulting a legal professional to finalize for compliance.1sExpert30 sourcesAdd GDPR compliance clausesHere are GDPR/UK GDPR compliance clauses you can add to your Onsite Care Plan, Maintenance Contract, and Extended Warranty terms on www.wirewizards.net. These are tailored for a small UK-based IT/network installation and support business like Wire Wizards, where you (as the service provider) will typically act as a processor of personal data on behalf of your clients (the controllers), such as when accessing CCTV footage, network logs, customer contact details, or device configurations during maintenance, inspections, or support.
These clauses draw from the mandatory requirements under Article 28 of the UK GDPR and ICO guidance. They are written in clear, professional language suitable for your website and contracts.
You can insert a new section titled Data Protection and UK GDPR Compliance at the end of each plan/contract (before the governing law/termination sections), or as a standalone section that applies to all three offerings.
Data Protection and UK GDPR Compliance

Compliance with Data Protection Laws
Both parties shall comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection legislation (together, the "Data Protection Laws").
Roles of the Parties
For the purposes of the Data Protection Laws:
The Client is the data controller and determines the purposes and means of processing personal data.
Wire Wizards is the data processor and processes personal data only on the documented instructions of the Client and in order to provide the services under this agreement (including inspections, maintenance, testing, troubleshooting, and support for CCTV, WiFi, fibre, telecoms, Starlink, or related systems).
Wire Wizards shall not process personal data for its own purposes unless required by law.

Processing Instructions
Wire Wizards shall process personal data only:
On the Client’s documented instructions (including as set out in this agreement or as otherwise agreed in writing); and
As necessary to perform its obligations under this agreement.
If Wire Wizards is required by law to process personal data otherwise, it shall inform the Client of that legal requirement (unless prohibited by law).

Confidentiality
Wire Wizards shall ensure that all persons authorised to process personal data are subject to an obligation of confidentiality (whether contractual or statutory).
Security Measures
Taking into account the state of the art, the costs of implementation, and the nature, scope, context and purposes of processing, as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, Wire Wizards shall implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk. This includes measures to protect against unauthorised or unlawful processing and against accidental loss, destruction or damage.
Sub-processors
Wire Wizards may engage sub-processors to assist in providing the services. Wire Wizards shall inform the Client of any intended changes concerning the addition or replacement of sub-processors and give the Client the opportunity to object. Where a sub-processor is engaged, Wire Wizards shall impose on that sub-processor obligations at least as protective as those set out in this clause.
Assistance to the Client
Wire Wizards shall provide reasonable assistance to the Client (at the Client’s cost) in:
Responding to data subject rights requests (e.g., access, rectification, erasure);
Meeting the Client’s obligations regarding security of processing, data breach notification, and data protection impact assessments (where required); and
Providing information necessary to demonstrate compliance with the Data Protection Laws.

Data Breach Notification
In the event of a personal data breach, Wire Wizards shall notify the Client without undue delay (and in any event within 48 hours of becoming aware of the breach) and provide reasonable assistance to enable the Client to meet any statutory reporting obligations.
Deletion or Return of Data
Upon termination or expiry of this agreement (or earlier at the Client’s written request), Wire Wizards shall, at the Client’s election:
Return to the Client all personal data processed under this agreement; or
Delete or securely destroy all such personal data,
unless required by law to retain it. Wire Wizards shall confirm in writing that this has been done.

Audits and Inspections
Wire Wizards shall make available to the Client (or an auditor appointed by the Client) information reasonably necessary to demonstrate compliance with its obligations under this clause and shall allow for and contribute to audits or inspections (subject to reasonable notice and confidentiality protections).
International Transfers
If personal data is transferred outside the United Kingdom to a country that does not benefit from an adequacy decision under the UK GDPR, such transfer shall be subject to appropriate safeguards, such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, or another mechanism permitted under the Data Protection Laws.
Liability
Each party’s liability for breaches of this Data Protection clause shall be subject to the liability limitations set out elsewhere in this agreement, except where liability cannot be limited or excluded under the Data Protection Laws.

These clauses can be adapted slightly depending on whether a specific contract involves unusually high-risk processing (e.g., large-scale CCTV with facial recognition), but for typical Wire Wizards services they should provide solid compliance coverage.
Recommendation:

Add a short note on your website privacy policy page explaining how you handle personal data during service visits.
Consider having clients sign or accept these terms explicitly when booking or signing up for a plan.
For full legal peace of mind, have a solicitor review the final wording, especially if you ever act as a joint controller or process special category data.