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At Wire Wizards we know that communication is vital to your business. We have an expert team of fully trained telephone, data and CCTV engineers who understand the business sector.

Engineering Services with a dynamic flare

How much will it cost?

DESKTOP SYSTEMS

Total Desktop Care

Help Desk

Included Features

Desktop

Business Hours

After Hours

24 x 7

Hardware & Software audits

X

X

X

X

Performance & Preventive Maintenance Reports

X

X

X

X

LogMeIn Pro Remote Control

X

X

X

X

Patching

X

X

X

X

Antivirus management

X

X

X

X

Web-based portal

X

X

X

X

Self-help center

X

X

X

X

Webroot Antivirus

X

X

X

X

Malwarebytes Anti-Malware Pro Software

X

X

X

X

Help Desk Coverage

8am-6pm

5pm-9am

24 x 7

Windows, Mac & Mobile Support

X

X

X

Virus & Malware Removal

X

X

X

Software installation

X

X

X

Monthly Price

£6.00

£30.00

£18.00

£40.00

SERVER SYSTEMS

Essential

Preferred

Elite

Hardware & Software audits

X

X

X

Performance & Preventive Maintenance Reports

X

X

X

LogMeIn Pro Remote Control

X

X

X

Patch whitelisting service

X

X

X

Multi-vendor antivirus management

X

X

X

Remote restart of services by NOC

X

X

X

Patch deployment by NOC

X

X

X

NOC resolution of patch failures

X

X

Full remote problem resolution by NOC

X

X

Proactive or on-demand server restart

X

System performance analysis & troubleshooting

X

MS Exchange health check & defragmentation

X

MS Service Pack installation

X

Monthly Price

£25.00

£40.00

£75.00

SERVICE OPTIONS

Monthly Price

Planned maintenance visit

£24.50

Next business day emergency on-site visit

£95.00

Support Voucher – three hours remote support time

Time deducted as required, no expiry

£195.00

Support Voucher – five hours remote support time

Time deducted as required, no expiry

£310.00

Support Voucher – ten hours remote support time

Time deducted as required, no expiry

£600.00

Support Voucher – twenty hours remote support time

Time deducted as required, no expiry

£1150.00

SUPPORT PACKAGES

Bronze

Silver

Gold

Server Service Level

Essential

Preferred

Elite

Desktop Service Level

Total Care

Help Desk

Bus. Hours

Help Desk

Bus. Hours

Planned on-site visits per year

0

2

4

Emergency on-site, next business day guaranteed

X

X

Voucher Based Support

X

Monthly contract price based on 1 server/12 desktops

£97.00

Plus Support Vouchers as req’d

£544.00

£628.00